Cancellation/Late Policy

24-hour Cancellation policy:

Your appointments are very important to us. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice.  This way, we will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.  We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.  However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a fee. After multiple cancellations or ‘No Shows’ we will implement our cancellation fee, as follows;

– After 3 Cancellations, or ‘No Shows’ with in a 6 month time, the client will be required to make a deposit of 50% of the service total.

As a courtesy, we send text and/or email to confirmations before your appointment.  If we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments if you’re unsure.

Late/Tardy Policy:

We will always try our best to accommodate you! Things happen, we understand! However, your tardiness can affect the remainder of our day and delaying us for the other scheduled appointments.  For this reason, we have set a few general rules for such situations. Clients will generally be allowed a 10 minute grace period. If unable to arrive on time, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please,  ALWAYS CALL if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you and the rest of the appointments into our day.

We very much appreciate your business and compliance with our policies.  See you soon!
 

 

Guarantee Services:

We always want you to be 100% satisfied with your services.  If you are not 100% satisfied we ask that you contact us within 7 days of your appointment so that we may schedule you to have your services corrected free of charge.  Any issues reported within the time frame of longer than 7 days from the original appointment date will not immediately be considered a redo but will be assessed, and handled accordingly.

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